
Frequently asked questions
Where are you located?
We’re based in Greenpoint, Brooklyn - a vibrant Polish neighborhood of NYC.
Can I visit or pick up my prints in person?
Yes! You can visit us at 239 Java Street, Brooklyn, NY 11222. Just let us know that you want to pop in!
Do you ship outside of NYC?
We do. We take great care in packaging your 3D prints to ensure they arrive safely. We use sturdy boxes and bubble wrap packing materials to protect your items during transit.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping method during the checkout process.
What makes you different from other shops?
What truly makes us different is our commitment to providing a complete, end-to-end solution. While we are passionate about 3D printing, our services don't stop there. We offer a full range of professional finishing options—including painting, airbrushing, and chroming—to take your project from a simple print to a fully realized, finished product.
How long will it take?
If your file is ready to go, we can have your prints within 24 - 48 hours. Things will take longer for larger quantities, bigger objects or files that require further finessing.
I don’t have a file. Can you create a 3D file for me?
Yes we can. We will work with your design at any stage of the process - being it a napkin sketch, an existing drawing or a vector file, our designers will work with you to bring your vision to reality.
Who owns the intellectual property of my 3D model?
You retain full ownership of the intellectual property of your 3D model. We are committed to protecting your designs and will not share or use your files for any purpose other than fulfilling your order. We are happy to sign a Non-Disclosure Agreement (NDA) for sensitive projects.
What about the intellectual property of models you design for me?
For models we design for you, the ownership of the intellectual property will be outlined in our design services agreement. Typically, upon full payment, the rights to the design will be transferred to you.